Highland Manor Health & Rehab - PHOENIX, AZ - Nursing Home Abuse and Neglect Report  
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General Information
Category: Participating in Medicare and Medicaid
HIGHLAND MANOR HEALTH & REHAB
(602) 264-9039
4635 N 14TH ST
PHOENIX, AZ 85014
 Last inspected: 04/27/04
Certified Bed Count: 107
Total Residents: 77
Occupancy: 72%
Ownership: For profit - Corporation
Inside Hospital: NO
 Resident Nurse: 0.56
LPN/LVN Care: 1.14
C.N.A. Care: 1.85
Total Staff: 0
Total Licensed Staff: 0
(All hours are per Resident per Day)
Resident Survey
Measure Score County Ave State Ave Updated
Percent of High-Risk Residents Who Have Pressure Sores 12 %     04/27/04
Percent of Low-Risk Residents Who Lose Control of Their Bowels or Bladder 40 %     04/27/04
Percent of Residents Who are More Depressed or Anxious 7 %     04/27/04
Percent of Residents Who Have Moderate to Severe Pain 13 %     04/27/04
Percent of Residents Who Have/Had a Catheter Inserted and Left in Their Bladder 5 %     04/27/04
Percent of Residents Who Lose Too Much Weight 6 %     04/27/04
Percent of Residents Who Spend Most of Their Time in Bed or in a Chair 0 %     04/27/04
Percent of Residents Who Were Physically Restrained 9 %     04/27/04
Percent of Residents Whose Ability to Move About in and Around Their Room Got Worse 9 %     04/27/04
Percent of Residents Whose Need for Help With Daily Activities Has Increased 18 %     04/27/04
Percent of Residents With a Urinary Tract Infection 14 %     04/27/04
Percent of Short-Stay Residents Who Had Moderate to Severe Pain 16 %     04/27/04
Percent of Short-Stay Residents With Delirium 4 %     04/27/04
Percent of Short-Stay Residents With Pressure Sores 14 %     04/27/04

Highland Manor Health & Rehab - Nursing Home Treatment Deficiencies

Severity Scope Level of Nursing Home Neglect Updated
Category Deficiency
 
Isolated Actual harm 11/20/03
Quality Care Deficiencies Give each resident enough fluids to keep them healthy and prevent dehydration.
 
Pattern Minimal harm or potential for actual harm 04/28/03
Environmental Deficiencies Make sure that the nursing home area is free of dangers that cause accidents.
 
Pattern Minimal harm or potential for actual harm 12/24/03
Quality Care Deficiencies Give professional services that meet a professional standard of quality.
 
Isolated Minimal harm or potential for actual harm 06/20/03
Quality Care Deficiencies Give professional services that meet a professional standard of quality.
 
Isolated Minimal harm or potential for actual harm 11/20/03
Quality Care Deficiencies Make sure that each resident's nutritional needs were met.
 
Isolated Minimal harm or potential for actual harm 11/20/03
Quality Care Deficiencies Provide activities to meet the needs of each resident.
 
Isolated Minimal harm or potential for actual harm 06/04/03
Resident Assessment Deficiencies Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.
 
Isolated Minimal harm or potential for actual harm 12/24/03
Resident Rights Deficiencies Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.
 
Pattern Potential for minimal harm 04/28/03
Environmental Deficiencies Provide needed housekeeping and maintenance.
 
Pattern Potential for minimal harm 06/04/03
Mistreatment Deficiencies Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.

Highland Manor Health & Rehab - Nursing Home Inspections - Nursing Home Abuse Report

No inspection results have been reported.
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