White Oak Manor - Charlotte - CHARLOTTE, NC - Nursing Home Abuse and Neglect Report  
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General Information
Category: Participating in Medicare and Medicaid
WHITE OAK MANOR - CHARLOTTE
(704) 365-2620
4009 CRAIG AVENUE BOX 220130
CHARLOTTE, NC 28211
Last inspected: 10/28/04
Certified Bed Count: 180
Total Residents: 172
Occupancy: 96%
Ownership: For profit - Corporation
Inside Hospital: NO
Resident Nurse: 0.59
LPN/LVN Care: 0.89
C.N.A. Care: 2.94
Total Staff: 0
Total Licensed Staff: 0
(All hours are per Resident per Day)
Resident Survey
Measure Score County Ave State Ave Updated
Percent of High-Risk Residents Who Have Pressure Sores 16 %     10/28/04
Percent of Low-Risk Residents Who Have Pressure Sores 3 %     10/28/04
Percent of Low-Risk Residents Who Lose Control of Their Bowels or Bladder 61 %     10/28/04
Percent of Residents Who are More Depressed or Anxious 38 %     10/28/04
Percent of Residents Who Have Moderate to Severe Pain 11 %     10/28/04
Percent of Residents Who Have/Had a Catheter Inserted and Left in Their Bladder 4 %     10/28/04
Percent of Residents Who Lose Too Much Weight 12 %     10/28/04
Percent of Residents Who Spend Most of Their Time in Bed or in a Chair 8 %     10/28/04
Percent of Residents Who Were Physically Restrained 1 %     10/28/04
Percent of Residents Whose Ability to Move About in and Around Their Room Got Worse 8 %     10/28/04
Percent of Residents Whose Need for Help With Daily Activities Has Increased 17 %     10/28/04
Percent of Residents With a Urinary Tract Infection 11 %     10/28/04
Percent of Short-Stay Residents Who Had Moderate to Severe Pain 13 %     10/28/04
Percent of Short-Stay Residents With Delirium 2 %     10/28/04
Percent of Short-Stay Residents With Pressure Sores 22 %     10/28/04

White Oak Manor - Charlotte - Nursing Home Treatment Deficiencies

Severity Scope Level of Nursing Home Neglect Updated
Category Deficiency
 
Isolated Actual harm 06/26/03
Quality Care Deficiencies Make sure each resident is being watched and has assistance devices when needed, to prevent accidents.
 
Pattern Minimal harm or potential for actual harm 07/13/04
Resident Rights Deficiencies Listen to the resident or family groups or act on their complaints or suggestions.
 
Isolated Minimal harm or potential for actual harm 07/13/04
Mistreatment Deficiencies Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
 
Isolated Minimal harm or potential for actual harm 10/12/04
Pharmacy Service Deficiencies Act when the pharmacist reports something unusual.
 
Isolated Minimal harm or potential for actual harm 06/26/03
Pharmacy Service Deficiencies At least once a month, have a licensed pharmacist check the drugs that each resident takes.
 
Isolated Minimal harm or potential for actual harm 08/03/04
Quality Care Deficiencies Give each resident care and services to get or keep the highest quality of life possible.
 
Isolated Minimal harm or potential for actual harm 10/12/04
Quality Care Deficiencies Give each resident care and services to get or keep the highest quality of life possible.
 
Isolated Minimal harm or potential for actual harm 10/16/02
Quality Care Deficiencies Give professional services that meet a professional standard of quality.
 
Isolated Minimal harm or potential for actual harm 08/03/05
Quality Care Deficiencies Give professional services that meet a professional standard of quality.
 
Isolated Minimal harm or potential for actual harm 07/13/04
Quality Care Deficiencies Make sure that each resident's nutritional needs were met.
 
Isolated Minimal harm or potential for actual harm 06/09/03
Quality Care Deficiencies Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
 
Isolated Minimal harm or potential for actual harm 06/26/03
Quality Care Deficiencies Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
 
Isolated Minimal harm or potential for actual harm 06/09/03
Resident Rights Deficiencies Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.
 
Isolated Minimal harm or potential for actual harm 06/26/03
Resident Rights Deficiencies Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.
 
Widespread Potential for minimal harm 10/03/02
Environmental Deficiencies Provide needed housekeeping and maintenance.

White Oak Manor - Charlotte - Nursing Home Inspections - Nursing Home Abuse Report

No inspection results have been reported.
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